Effective Date: 16-10-2023

Thank you for shopping at Midheavens. We appreciate your business and want to ensure your satisfaction with our products. Please read this policy carefully before making a purchase. This Withdrawal and Refund Policy applies to all purchases made through our website.

1. Right of Withdrawal:
You have the right to withdraw from the purchase within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

2. How to Withdraw:
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this purchase by an unequivocal statement (e.g., a letter sent by post or e-mail). You can use the withdrawal form template that is emailed to you, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

3. Effects of Withdrawal:
If you withdraw from this purchase, we shall reimburse to you all payments received from you. without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this purchase. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

4. Return of Goods:
Please return the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this purchase to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

5. Condition of Returned Goods:
The goods must be returned in their original condition, unused, and with all original tags and packaging intact

.6. Exceptions:
The right of withdrawal does not apply to personalized, customized and commision products.

7. Contact Information:
If you wish to withdraw from your purchase or have any questions about our Withdrawal and Refund Policy, please contact us at:
[email protected]

Withdrawal Form Template:(Complete and return this form only if you wish to withdraw from the contract)

To Midheavens
[email protected]
I/We [] hereby give notice that I/We [] withdraw from my/our [] contract of sale of the following goods []/for the provision of the following service [*],Ordered on []/received on [],Name of consumer(s),Address of consumer(s),Signature of consumer(s) (only if this form is notified on paper),Date[*] Delete as appropriate.By providing this Withdrawal and Refund Policy, we aim to create a transparent and trustworthy shopping experience for our customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing Midheavens for your sustainable fashion needs.